Answers about account terms and your rights
You agree to our terms and confirm your age meets local requirements. We verify your identity, set up your DANA, OVO, GoPay or QRIS wallet link, and unlock the full lobby. Your account remains active as long as you follow the rules outlined here.
Yes. Funds in your wallet stay yours until you wager them on a game. Once a bet is placed, the outcome is governed by that game's rules. Unspent balance can be withdrawn at any time, subject to verification and the withdrawal processing window shown in your wallet.
Most DANA, OVO, GoPay and QRIS withdrawals clear within 5–15 minutes after verification. Bank transfers may take 1–2 business days. The expected timeframe appears in your wallet before you confirm the request.
Yes, through Account Settings. Changes take effect within one business day. If you switch payment methods, your next withdrawal will go to the new one. Support can help if you need to change details outside business hours.
We keep your identity, contact info, account balance, deposit and withdrawal history, game logs and cookies for three years. This data is encrypted. You can request a full export of your account data anytime by contacting support.
Contact our support team immediately with the transaction ID or game round number. We review the logs and respond within 48 hours. All game outcomes are final once confirmed by the game provider, but we investigate billing errors or access issues promptly.
Yes. Request account closure or a temporary pause through Account Settings or support. Closure is permanent after 30 days; you forfeit any remaining balance. A temporary pause suspends access but keeps your account and funds intact.
